Refund policy

Tantriq Refund & Returns Policy

Last Updated: 25th June 2026

At Tantriq, we take pride in the quality of our products and want you to shop with confidence.

Returns

Due to the hygienic nature of our tanning products, Tantriq does not accept returns or exchanges once products have been dispatched.

We cannot accept returns for:

  • Opened or used tanning creams, lotions, mousses, sprays, or oils.

  • Products with broken or removed hygiene seals.

  • Change of mind.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery by emailing support@tantriqofficial.co.uk.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

If your claim is approved, we will arrange a replacement or issue a full refund, including any applicable delivery costs.

Refunds

Refunds are only available where a product is confirmed to be faulty, damaged on arrival, incorrect, or where required under UK consumer law.

If your refund is approved, it will be processed to your original payment method within 5–10 business days after the returned item (if requested) has been received and inspected. Processing times may vary depending on your payment provider.

Allergic Reactions

As everyone's skin is different, we cannot offer refunds for skin irritation or allergic reactions where the product is not faulty.

We strongly recommend carrying out a patch test at least 24 hours before first use, following the instructions provided with the product.

Order Cancellations

Orders may be cancelled for a full refund before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to this Refund & Returns Policy.

Contact Us

If you have any questions about your order or this policy, please contact us:

Email: support@tantriqofficial.co.uk

We aim to respond within 1–2 business days.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law. If a product is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund.